These operations cover changes to a hotel booking after it has been confirmed, including date changes, rate changes, room modifications, and automatic rebooking through rate assurance.
Webhook used: PNR_V3
| Step | Operation | Event trigger | Context |
|---|---|---|---|
| 1 | BOOKING_ UPDATED | When the hotel booking is modified and the same PNR is updated. | A change has been made to the hotel reservation that is not a cancellation or rebooking. This event type covers all hotel modifications, including check-in or check-out date changes, loyalty number updates, number of rooms or guests changed, nightly rate changes, rate type changes (e.g., from published to corporate), rate code changes, and total booking amount changes. If a supplier decides to cancel and rebook for a modification then the BOOKING_UPDATED event will not be sent. Instead, you'll receive a BOOKING_CANCELED_BY_TRAVELER followed by a BOOKING_CREATED event. Use the hotelPnr > rebookReference object in the BOOKING_CREATED event payload to see the cancelled PNR. Example 1: A traveler extends their hotel stay by one night (check-out moves from March 18 to March 19). The BOOKING_UPDATED event is triggered on the same PNR with the updated dates and new total ($1,000). Example 2: A traveler extends their hotel stay by one night. The hotel cancels and rebooks the reservation with new information. A BOOKING_CANCELED_BY_TRAVELER event is triggered for the original PNR, followed by a BOOKING_CREATED event for the new PNR with the updated dates. Example 3 (Loyalty added): A traveler adds their Hilton Honors membership number to the booking. The BOOKING_UPDATED event is triggered. |
2 |
| When the hotel booking is rebooked to a different rate, room, or property. | The hotel reservation has been rebooked. This can indicate the vendor confirmation number, the room, or the property has been changed.
Rebooking can occur when a better rate becomes available for the same or equivalent hotel and an agent or traveler manually rebooks to a different property or room type. The |