These operations cover the cancellation of hotel bookings, either initiated by the traveler or by the hotel/vendor.
Webhook used: PNR_V3
| Step | Operation | Event trigger | Context |
|---|---|---|---|
1 |
| When the hotel booking is canceled by the traveler. | The hotel reservation has been cancelled by the traveler.
Example: A traveler booked a refundable $750 hotel stay with free cancellation until 48 hours before check-in. They cancel 5 days before check-in. The |
| 2 | BOOKING_CANCELED_ BY_VENDOR | When the hotel booking is canceled by the hotel or the supplier. | The hotel or booking supplier has canceled the reservation. This scenario is less common and could occur due to hotel overbooking, property closure, renovation, natural disaster, or operational issues. The refund processing follows the same rules as traveler-initiated cancellations. For a vendor cancellation, the traveler is typically entitled to a full refund since the cancellation was not their doing, though the actual refund may depend on the hotel policies. Example: A traveler has a confirmed reservation at a beachfront hotel. A hurricane warning forces the hotel to close, and the hotel cancels all reservations for the affected dates. The BOOKING_CANCELED_BY_VENDOR event is triggered. The full prepaid amount is refunded. |