These operations cover TMC service fees and invoice generation for hotel bookings.
Webhooks used: PNR_V3, SERVICE_CHARGE.
| Step | Operation | Event trigger | Context |
|---|---|---|---|
| 1 | SERVICE_FEE | When a TMC service fee is charged for the hotel booking. | A service fee has been charged by the TMC for a hotel booking. The amount charged by a TMC depends on the contract and the configuration made on the Spotnana platform. Example: A company's TMC charges a $15 booking fee per hotel reservation. After the booking is confirmed, the SERVICE_FEE event is triggered with the charge details. |
| 2 | INVOICE_GENERATED | When an invoice document is created for the hotel booking or service fee. | Separate invoices are generated for the hotel booking and for any service fee incurred. This event is also triggered for credit notes generated after cancellations and refunds. Example: After a hotel is booked, two INVOICE_GENERATED events are generated. One for the hotel booking and another for the TMC service fee. |