These operations cover the cancellation of car rental bookings, either initiated by the traveler or by the car rental supplier/vendor.
Webhook used: PNR_V3
| Step | Operation | Event trigger | Context |
|---|---|---|---|
1 |
| When the car booking is canceled by the traveler. | The car reservation has been canceled by the traveler.
Example: A traveler booked a refundable $165 car rental with free cancellation until 48 hours before pickup. They cancel 5 days before pickup. The |
| 2 | BOOKING_CANCELED_BY_VENDOR | When the car booking is canceled by the supplier or the vendor. | The car rental company or booking supplier has canceled the reservation. This scenario is less common and could occur due to fleet unavailability, branch closure, or operational issues. The refund processing follows the same rules as traveler-initiated cancellations. For a vendor cancellation, the traveler is typically entitled to a full refund since the cancellation was not their doing, though the actual refund may depend on the supplier policies. Example: A traveler has a confirmed reservation at an airport branch. The branch experiences a fleet shortage and cancels the reservation. The BOOKING_CANCELED_BY_VENDOR event is triggered. The full prepaid amount is refunded. |