Get company support config

Request

Security

Bearer

Path

companyIdstring, (uuid)required

Identifier for company.

Example:4974a66b-7493-4f41-908c-58ba81093947

x-application-idstring, (uuid)

Example:4974a66b-7493-4f41-908c-58ba81093947

curl -i -X GET \
  https://api-ext-sboxmeta.partners.spotnana.com/v2/companies/4974a66b-7493-4f41-908c-58ba81093947/support-config \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'x-application-id: 4974a66b-7493-4f41-908c-58ba81093947'

Responses

OK

Bodyapplication/json

contactNumbersArray of objects(PhoneNumber)

List of support phone numbers.

emailAddressesArray of strings, unique

List of the support email addresses.

Example:

[
  "support@spotnana.com"
]

freshdeskConfigobject(FreshdeskConfig)

Configuration for freshdesk.

tierstring(Tier)

Tier of User. Note: In default UI, BASIC is displayed as Standard, and SEAT1A is displayed as VIP. Display names for other tiers are driven by the company tier configuration.

Default:"BASIC"

Enum:"BASIC""SEAT1A""TIER_2""TIER_3""TIER_4""TIER_5""TIER_6""TIER_7""TIER_8""TIER_9"

Example:"SEAT1A"

genesysConfigobject(GenesysConfig)

Configuration for genesys.

portalUrlsArray of strings, unique

List of the support portal urls.

Example:

[
  "www.support.spotnana.com"
]

zendeskConfigobject(ZendeskConfig)

Configuration for zendesk.

genesysCloudConfigobject(GenesysCloudConfig)

Configuration for Genesys cloud.

twilioChatConfigobject(TwilioChatConfig)

Configuration for Twilio Chat.

cognigyChatConfigobject(CognigyChatConfig)

Cognigy Chat Config.

Response

{
  "contactNumbers": [
    { … }
  ],
  "emailAddresses": [
    "support@spotnana.com"
  ],
  "freshdeskConfig": {
    "enabled": true,
    "hasCredentials": false,
    "credentials": { … }
  },
  "tier": "SEAT1A",
  "genesysConfig": {
    "enabled": true,
    "dataUrl": "string"
  },
  "portalUrls": [
    "www.support.spotnana.com"
  ],
  "zendeskConfig": {
    "enabled": true,
    "integrationId": "1234567890",
    "androidIntegrationId": "1234567890",
    "iosIntegrationId": "1234567890"
  },
  "genesysCloudConfig": {
    "enabled": true,
    "deploymentId": "52dc2a6f-772a-4edf-96d3-b3f0c49400a7",
    "environment": "usa-1",
    "genesysScriptUrl": "https://test.test.com",
    "clientId": "1ab2cd3efghijklmnop4qr5s6t"
  },
  "twilioChatConfig": {
    "enabled": true
  },
  "cognigyChatConfig": {
    "enabled": true,
    "scriptUrl": "https://your-cognigy-instance.com/script/abcdef123456",
    "initWebchatEndpoint": "https://your-cognigy-instance.com/initWebchat",
    "sessionTimeout": 30,
    "cssUrl": "https://your-server.com/css/chat.css"
  }
}