Use PNR_V3 (most preferred) or TRIP_DETAILS_V3 to monitor traveler locations and itineraries in real time, and respond quickly when disruptions or emergencies occur.
The following table describes a typical duty of care workflow using the PNR_V3 webhook:
| Step | Operation | Action and next steps |
|---|---|---|
| 1 | BOOKING_CREATED | A traveler creates a trip. Your system registers upcoming travel activity and begins monitoring. |
| 2 | BOOKING_TICKETED | The booking is confirmed and ticketed. Your system updates the traveler's itinerary with the confirmed details. |
| 3 | BOOKING_UPDATED | The traveler's itinerary changes. For example, the airline has announced a 30 minute delay for departure. Your system updates its records to reflect the new itinerary. |
| 4 | FLIGHT_SCHEDULE_ CHANGE_PENDING or FLIGHT_CANCELLED | An airline-initiated disruption occurs (e.g., a flight segment is canceled due to bad weather). Your system flags this change and proactively notifies the traveler. |