These operations cover airline-initiated changes to the flight itinerary, including schedule modifications, cabin changes, and flight cancellations.
Webhook used: PNR_V3
| Step | Operation | Event trigger | Context |
|---|---|---|---|
| 1 | FLIGHT_SCHEDULE_ CHANGE_PENDING | When the airline changes the schedule of one or more flights and the change requires attention. | The airline has modified the departure time, arrival time, or routing of a flight. This change is reported but pending confirmation from the airline. Example: The traveler's 8:00 AM departure is moved to 10:30 AM by the airline due to operational changes. |
| 2 | FLIGHT_SCHEDULE_ CHANGE_CLOSED | When a previously pending schedule change has been resolved. | A schedule change that was flagged as pending has now been confirmed and closed. Example: The 8:00 AM to 10:30 AM schedule change has been confirmed by the airline. |
| 3 | FLIGHT_CABIN_ CHANGED | When the cabin class on a flight is upgraded or downgraded. | The airline changed the cabin (e.g., from business to economy, or vice versa), typically due to an aircraft equipment change. Example: A traveler was booked in business class, but the airline swapped the aircraft and downgraded them to premium economy. In this scenario, if there's a price difference then the traveler or the agent must manually request a refund. |
| 4 | FLIGHT_CANCELLED | When one or more flight segments in a booking are canceled. | A specific flight in the itinerary has been canceled. The booking may still have other active segments. This is a segment-level event which indicates a flight (not the entire booking) was canceled in a specific segment. Example: The outbound flight JFK→LHR is cancelled by the airline due to bad weather, while the return flight LHR→JFK remains active. |
| 5 | FLIGHT_CHANGED | When the flight itinerary is changed and the existing ticket is revalidated for the new flights. | The traveler's flights have been changed via an exchange, but instead of issuing a new ticket, the airline revalidated the original ticket for the new routing. Example: The traveler exchanges their direct JFK→LHR flight for a JFK→BOS→LHR routing, and the airline revalidates the original ticket for the new flights. |