webhooks

AGENT_TASK_DETAILS
Webhook

Request

Security

Bearer

Bodyapplication/json

event_typestring

AGENT_TASK_DETAILS

Example:"AGENT_TASK_DETAILS"

operationSummaryobject(OperationSummary)

Operation summary for webhook payload

operationstring(AgentTaskOperationType)

Agent task operation types

Enum Value	Description
TASK_CREATE	A new agent `taskId` has been created.
TASK_UPDATE	An update has been made to an existing `taskId`.

Example:"TASK_CREATE"

payloadobject(AgentTask)

timestampstring

Timestamp when the event was published

audienceobject(WebhookAudience)

Audience for whom this webhook payload is intended

payloadMetadataobject(PayloadMetadata)

Metadata about the webhook payload processing

Payload

{
  "event_type": "AGENT_TASK_DETAILS",
  "operationSummary": {
    "ticketsIssued": [ … ],
    "ticketsVoided": [ … ],
    "ticketsRefunded": [ … ]
  },
  "operation": "TASK_CREATE",
  "payload": {
    "id": "065c77fa-900c-11ec-9eeb-0242ac170003",
    "primaryTraveler": { … },
    "travelArranger": { … },
    "taskType": "TAW - Tickets to print",
    "priority": "MEDIUM",
    "travelStartDate": { … },
    "bookingDate": { … },
    "status": "ACTIVE",
    "assignee": { … },
    "organization": { … },
    "sourcePnrId": "WIBAPI",
    "tripId": "065c77fa-900c-11ec-9eeb-0242ac170003",
    "source": "SABRE",
    "sourceMetadata": "5XY9",
    "referenceMetadata": "50",
    "bookingTmc": { … },
    "contractingTmc": { … },
    "tierAtBooking": "SEAT1A",
    "taskOrigin": "SUPPLIER",
    "events": [ … ],
    "assignedGroup": { … },
    "assignedAgent": { … },
    "taskDuration": { … },
    "pnrId": "9199471293",
    "assignedAgentBasicInfo": { … },
    "description": "Approval timed out",
    "createdAt": { … },
    "agentTaskResolution": { … }
  },
  "timestamp": "string",
  "audience": {
    "organizationId": "string",
    "contractingTmcId": "string",
    "bookingTmcId": "string"
  },
  "payloadMetadata": {
    "piiMaskingStatus": "APPLIED"
  }
}

Responses

OK

webhooks

AGENT_TASK_DETAILSWebhook

Request

Responses

AGENT_TASK_DETAILS
Webhook