# Get user support config

Endpoint: GET /v2/support-config
Version: v2
Security: Bearer

## Response 200 fields (application/json):

  - `length` (integer)

  - `elements` (array)
    Support Configurations List.

  - `elements.contactNumbers` (array)
    List of support phone numbers.

  - `elements.contactNumbers.countryCode` (integer)
    two digit country code
    Example: 91

  - `elements.contactNumbers.countryCodeSource` (string)
    Enum: "UNSPECIFIED", "FROM_NUMBER_WITH_PLUS_SIGN", "FROM_NUMBER_WITH_IDD", "FROM_NUMBER_WITHOUT_PLUS_SIGN", "FROM_DEFAULT_COUNTRY"

  - `elements.contactNumbers.extension` (string)
    phone number extension
    Example: "222"

  - `elements.contactNumbers.isoCountryCode` (string)
    ISO alpha-2 code
    Example: "IN"

  - `elements.contactNumbers.italianLeadingZero` (boolean)
    Example: true

  - `elements.contactNumbers.nationalNumber` (integer)
    Example: 8150

  - `elements.contactNumbers.numberOfLeadingZeros` (integer)
    Example: 1

  - `elements.contactNumbers.preferredDomesticCarrierCode` (string)
    Example: "7"

  - `elements.contactNumbers.rawInput` (string)
    Example: "77777"

  - `elements.contactNumbers.type` (string)
    Enum: "UNKNOWN_TYPE", "MOBILE", "LANDLINE"

  - `elements.emailAddresses` (array)
    List of the support email addresses.
    Example: ["support@spotnana.com"]

  - `elements.freshdeskConfig` (object)
    Configuration for freshdesk.

  - `elements.freshdeskConfig.enabled` (boolean, required)
    Whether freshdesk is enabled or not.
    Example: true

  - `elements.freshdeskConfig.hasCredentials` (boolean, required)
    Whether the company has its own freshdesk credentials.

  - `elements.freshdeskConfig.credentials` (object)
    Credentials for the fresh desk. This field has no impact in create/update APIs. The 
process to store / update the credentials are manual.

  - `elements.freshdeskConfig.credentials.webCredentials` (object)
    Credentials related to freshdesk.

  - `elements.freshdeskConfig.credentials.webCredentials.domain` (string, required)
    Domain related to fresh desk.

  - `elements.freshdeskConfig.credentials.webCredentials.appId` (string, required)
    An identifier for fresh desk's app.

  - `elements.freshdeskConfig.credentials.webCredentials.appKey` (string, required)
    A secret key assigned to user's app by fresh desk.

  - `elements.freshdeskConfig.credentials.mobileCredentials` (object)
    Credentials related to freshdesk.

  - `elements.tier` (string)
    Tier of User.
Note: In default UI, BASIC is displayed as Standard, and SEAT1A is displayed as VIP.
Display names for other tiers are driven by the company tier configuration.
    Enum: "BASIC", "SEAT1A", "TIER_2", "TIER_3", "TIER_4", "TIER_5", "TIER_6", "TIER_7", "TIER_8", "TIER_9", "TIER_10", "TIER_11", "TIER_12", "TIER_13", "TIER_14", "TIER_15", "TIER_16", "TIER_17", "TIER_18", "TIER_19", "TIER_20", "TIER_21", "TIER_22", "TIER_23", "TIER_24", "TIER_25", "TIER_26", "TIER_27", "TIER_28", "TIER_29", "TIER_30", "TIER_31"

  - `elements.genesysConfig` (object)
    Configuration for genesys.

  - `elements.genesysConfig.enabled` (boolean, required)
    Whether genesys is enabled or not.
    Example: true

  - `elements.genesysConfig.dataUrl` (string, required)
    Data url for genesys.

  - `elements.portalUrls` (array)
    List of the support portal urls.
    Example: ["www.support.spotnana.com"]

  - `elements.zendeskConfig` (object)
    Configuration for zendesk.

  - `elements.zendeskConfig.enabled` (boolean, required)
    Whether Zendesk Chat is enabled or not.
    Example: true

  - `elements.zendeskConfig.integrationId` (string, required)
    Integration ID for Zendesk Chat for Web.
    Example: "1234567890"

  - `elements.zendeskConfig.androidIntegrationId` (string)
    Integration ID for Zendesk Chat for Android.
    Example: "1234567890"

  - `elements.zendeskConfig.iosIntegrationId` (string)
    Integration ID for Zendesk Chat for iOS.
    Example: "1234567890"

  - `elements.genesysCloudConfig` (object)
    Configuration for Genesys cloud.

  - `elements.genesysCloudConfig.enabled` (boolean, required)
    Whether Genesys Cloud is enabled or not.
    Example: true

  - `elements.genesysCloudConfig.deploymentId` (string, required)
    DeploymentId for Genesys Cloud.
    Example: "52dc2a6f-772a-4edf-96d3-b3f0c49400a7"

  - `elements.genesysCloudConfig.environment` (string, required)
    Environment for Genesys Cloud.
    Example: "usa-1"

  - `elements.genesysCloudConfig.genesysScriptUrl` (string, required)
    Url for Genesys Cloud Script.
    Example: "https://test.test.com"

  - `elements.genesysCloudConfig.clientId` (string)
    Client ID for Genesys Cloud.
    Example: "1ab2cd3efghijklmnop4qr5s6t"

  - `elements.twilioChatConfig` (object)
    Configuration for Twilio Chat.

  - `elements.twilioChatConfig.enabled` (boolean, required)
    Whether Twilio Chat is enabled or not.

  - `elements.cognigyChatConfig` (object)
    Cognigy Chat Config.

  - `elements.cognigyChatConfig.enabled` (boolean)
    Whether Cognigy chat is enabled or not.

  - `elements.cognigyChatConfig.scriptUrl` (string)
    Url for Cognigy Script.
    Example: "https://your-cognigy-instance.com/script/abcdef123456"

  - `elements.cognigyChatConfig.initWebchatEndpoint` (string)
    Endpoint for Cognigy initWebchat method.
    Example: "https://your-cognigy-instance.com/initWebchat"

  - `elements.cognigyChatConfig.sessionTimeout` (integer)
    Session timeout (in minutes) for Cognigy Chat.
    Example: 30

  - `elements.cognigyChatConfig.cssUrl` (string)
    Url for Cognigy Chat CSS.
    Example: "https://your-server.com/css/chat.css"

## Response 401 fields (application/json):

  - `debugIdentifier` (string)
    Link to debug the error internally.

  - `errorMessages` (array)

  - `errorMessages.errorCode` (string)
    Error code to identify the specific errors.

  - `errorMessages.message` (string)
    Message containing details of error.

  - `errorMessages.errorParameters` (array)
    Error message parameters.

  - `errorMessages.errorParameters.name` (string)
    Parameter name

  - `errorMessages.errorParameters.value` (string)
    Parameter value

  - `errorMessages.errorDetail` (string)
    More details about the error.

## Response 403 fields (application/json):

  - `debugIdentifier` (string)
    Link to debug the error internally.

  - `errorMessages` (array)

  - `errorMessages.errorCode` (string)
    Error code to identify the specific errors.

  - `errorMessages.message` (string)
    Message containing details of error.

  - `errorMessages.errorParameters` (array)
    Error message parameters.

  - `errorMessages.errorParameters.name` (string)
    Parameter name

  - `errorMessages.errorParameters.value` (string)
    Parameter value

  - `errorMessages.errorDetail` (string)
    More details about the error.

## Response 404 fields (application/json):

  - `debugIdentifier` (string)
    Link to debug the error internally.

  - `errorMessages` (array)

  - `errorMessages.errorCode` (string)
    Error code to identify the specific errors.

  - `errorMessages.message` (string)
    Message containing details of error.

  - `errorMessages.errorParameters` (array)
    Error message parameters.

  - `errorMessages.errorParameters.name` (string)
    Parameter name

  - `errorMessages.errorParameters.value` (string)
    Parameter value

  - `errorMessages.errorDetail` (string)
    More details about the error.